TERMS &CONDITIONS

I understand and agree to all of these terms and conditions upon purchasing:

  • I have read the return & shipping policy page.

  • Any incorrect addresses MUST BE EMAILED to vonleeandco@gmail.com immediately. We are not responsible for rechecking your address on file.

  • I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 7-14 business days OR MORE to receive my order.

  • I understand that this is a PRE-ORDER and the bags will take up to 2.5 months to be shipped to me.

  • I confirm that I have ordered the correct color and quantity.

  • I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.

  • I confirm that my shipping and email address is correct.

  • I confirmed that I filled in all of the boxes needed to ship my bag to me.

  • I understand that due to COVID-19, I may or may not have to sign for my package under the discretion of the package handler.

  • I understand that Von-Lee and Company is not responsible for any missed or rescheduled deliveries from USPS, UPS or Fed-Ex. 

  • I understand that I will not receive an email response to any question that is already answered on the website. 

  • I understand that there are no refunds on any of the Von-Lee bags and on current or future products.

shipping Guidelines

Please allow up to 48 business hours for your order to be processed. Once your pre-order has been shipped to the warehouse, please allow 5-7 business days to receive order. 

All orders are shipped via USPS, UPS or FedEx depending on the location.

 Return Policy

* All sales are NON-REFUNDABLE.

* All items cannot be exchanged.  
* Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages). 
* ALL SALE ITEMS ARE FINAL.

* There are NO Exchanges for pre-orders

 

Von-Lee &Company the sole owner of the information collected on this site. We will not sell, share or rent your information to any other parties.

Contact us

  • Facebook
  • Instagram
  • Twitter

Thanks for submitting!